No Windchilll-tab is showing in Microsoft Office Excel after Windchill Desktop Integration have been installed

Published: 2020-02-27

Description

• ​​No Windchilll-tab is showing in Microsoft Office Excel (2016)

• If the PTC Office Windchill add-on is enabled in Microsoft Excel, after restart of the application its gone again. 
  
  

Cause

• ​Windchill Add-on disabled in Microsoft Excel
  
  

Resolution

Check if PTC Office Add-In is enabled

1. Open Microsoft Office Word or Microsoft Office Excel

2. Go to Office button > Word Options or Excel Options (or File > Options for Office 2010, 365) - the Office button is the round icon at the top left of the Word or Excel application window

3. Go to Add-Ins > Manage > Disabled Items, click GO..

4. Select PTC Office Add-In, click Enable button

5. Restart the application

Reinstall PTC Office Add-In

1. Open Microsoft Office Word or Microsoft Office Excel

2. Go to Office button > Word Options or Excel Options (or File > Options for Office 2010)

3. Go to Add-Ins > Manage > Manage COM Add-Ins

4. Remove PTC Office Add-In if is listed

5. Re-add it from <Desktop Integration installation directory>\WtOfficeAddin.dll

6. Restart Microsoft Office Word or Microsoft Office Excel to have the add-in take effect

Repair or reinstall DTI

1. Close Microsoft Office Word and Microsoft Office Excel

2. Kill the wtWindow.exe process in Windows Task Manager

3. Run Windchill Desktop Integration installation again, choosing the Repair option

4. If the Windchill menu does not appear, try re-installing the Windchill Desktop Integration

5. Restarting server which installed Windchill Desktop Integration