Not able to import a license file in Windchill PDMLink 11.1

Published: 2020-02-27

Description

• Not able to import a license file in Windchill PDMLink 11.1
  -After using binary file downloaded from License Management portal 
  
  

• Error message when applying the license file (Process Capability Response):
  "Response is out of order with previous responses"
  
  

• Error in Method-server log:
  

  2020-02-26 15:48:26,562 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.licenseusage.licensing.PaidLicenseManager wcadmin - Failed to process capability response. 
  com.flexnet.licensing.exceptions.ResponseStaleException: Response is out of order with previous responses.
   at com.flexnet.licensing.b.a.j(SourceFile:263)
   at com.flexnet.licensing.b.i.a(SourceFile:531)
   at com.flexnet.licensing.a.g.a(SourceFile:92)
   at com.flexnet.licensing.a.t.addTrustedStorageLicenseSource(SourceFile:159)
   at com.flexnet.licensing.a.t.processCapabilityResponse(SourceFile:178)
   at wt.licenseusage.licensing.PaidLicenseManager.processCapabilityResponse(PaidLicenseManager.java:487)
   at wt.licenseusage.licensing.LicenseController.processCapabilityResponseForDarkSite(LicenseController.java:315)
   at wt.licenseusage.licensing.StandardLicenseManagerService.processCapabilityResponseForDarkSite(StandardLicenseManagerService.java:542)
  
  

Cause

• For more info: Article - CS281746
  

Resolution

1. Shutdown the windchill-service

2. Delete <Windchill dir>\Windchill\conf\licensing\trustedstorage 
   (Note! Please make a backup of this folder before deleting it) 

3. Start the windchill-service and verify that there are no existing license information

4. Import the old license

Workaround

• ​​Download a new license file from License Management Portal