How to set up PTC Performance advisor in silent mode and send PTC reports

Published: 2020-03-25

Description

How to install the following components in Silent Mode using xml file

• Quality Agent (up to Creo 2.0 M140)
• Diagnostic Tools (since to Creo 2.0 M150)
  
  

Resolution

• To install Quality Agent in silent mode using msi file, refer CS93770
• For Creo Parametric 4.0 to 6.0:
  • Workaround: Execute command 
    <Path to msi> /passive
    
  • PTC Quality Agent:<Creo Install Image>\install\addon\qualityagent_64.msi

  • Customer Solution e.g, run this command as administrator, this will install the Diagnostic Tools on the machine
    
    \\<Installation CD>\install\addon\qualityagent_64.msi /passive

Sending report to PTC:

• Automatic sending of report can also be enabled/disabled using the registry entry QualityAgentOptIn with value 1 (ON) or 0 (OFF)
  • Location of the registry entry is e.g (corresponds to the build code of the MOR in use):
    
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PTC\PTC Creo Parametric\4.0\2018420
    
    
  • To change this registry entry, Select QualityAgentOptIn > RMB > Modify and edit the Value Data as required 
  • I have changed this now to the correct registry, please see attached registry.
• Alternative for Silent Installation checking/unchecking of Diagnostics will be recorded like this:
  • <QUALITY_AGENT required="N" keyname="QualityAgentOptIn" enable="N"/>
  • If Diagnostics should be switched on, it would be enable="Y"