Error when opening a Creo View representation from Internet Explorer

Published: 2020-11-02

Description

• ​​When opening a representation from Internet explorer to Creo View, follow issue popes up:
  
  
  
  

  Error with Windchill request:
  ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help

Cause

• ​Creo View 4.1 was the version running

• The Creo View client machine and user has multiple SSL Certificates stored

• Creo View is only finding the first certificate, which it cannot use

Resolution

1. ​​Set config.pro in Creo windows_browser_type ie_browser
   

2. Set Windchill PDMLink address in internet explorer as trusted site

3. Configure Internet explorer to not check certificate by, for more info: CS312299
   Under Security section, uncheck the option Check for server certificate revocation

4. Set the following system environment variable:
   

   PVIEW_SEARCH_ALL_CERTIFICATES=1

   For more info: CS242260