Windchill login fails due to password with special characters

Published: 2023-03-24

Description

• ​​Not able to use special characters in password for Windchill PDMLink

• Login to Windchill fails for users with special characters in their password

• User can change the password in Windchill with some special characters but then the login does not work

• Special characters like Nordic characters åäöæø, German umlauts äöüß, French or Spanish accents, $, or £ will cause authentication problem when used in passwords

• When password contains extended character (accentuate charactere, special characters) user cannot authenticate to Windchill

• The password will be checked through the LDAP and accepted but not from Windchill

  
  

Cause

• ​​Potential issues might come from different character encodings between Apache + Windchill and LDAP system
  

• There is limitation on supporting Web browsers(Microsoft Edge, Google Chrome, Mozilla Firefox, etc) and webservers(Apache) as it is third party software

• Starting with Windchill 10.0 F000 set property wt.org.userPasswordRestrictCharset to true to allow US-ASCII characters only for password

Workaround

• ​​After discussions the solution is to only use ASCII-based passwords 

• So not a solution by using special characters at all. 

More info:

• CS352039

• CS17326